FAQ's

HOW DO I MAKE A PURCHASE?

Once you have found an item for purchase, select ‘ADD TO CART’. To review items in your shopping cart select ‘CART’ located at the top of the page. You can 'CONTINUE SHOPPING' to add more products to your cart or choose to ‘REMOVE’ items from your cart to discard items. When sure with your purchase, select ‘CHECKOUT’. From here, you will complete your 'CUSTOMER INFORMATION' then 'CONTINUE TO SHIPPING METHOD' then 'CONTINUE TO PAYMENT' to finalise your transaction.

WHAT PAYMENT METHODS DO YOU ACCEPET?

Currently we accept payment by…

Paypal
Debit Card (Mastercard or Visa)
Credit Card (Mastercard, Visa or American Express)

Please note, all debit or credit card payments are processed through....

Paypal (check out as a guest or log into your existing account)
Stripe Payments

WHERE ARE YOUR ORDERS SHIPPED FROM?

All order are dispatched from Australia. We are located in Thomastown, Melbourne, Victoria.

HOW DO I TRACK MY ORDER?

All customers will receive an email confirmation with tracking details once your order has been dispatched. We use Australia Post as a courier service. You can check your tracking via the following link: https://auspost.com.au/mypost/track/#/search

DO YOU SHIP INTERNATIONALLY?

At this currently time, our online store only operates domestically within Australia.

HOW LONG BEFORE MY DELIVERY ARRIVES?

We endeavour to offer same day dispatch on orders placed before 3pm MON-FRI.

Please refer to our 'Shipping' page for further information on estimated delivery times. You can use Australia Post's estimated delivery times to your location via the following link. Please use 'THOMASTOWN VIC 3074' in the 'From' section.

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

HOW DO I APPLY MY PROMOTIONAL, GIFT CARD OR DISCOUNT CODE?

All discount codes/Gift Cards must be entered at the time of checkout.

For our customer’s safety, our software does not allow us to manually apply discount codes or adjust any prices to orders once they are finalised and payment has been accepted.

Only one discount code can be applied per purchase. You can however, apply a Gift Card and a discount code in one transaction.

CAN I MAKE A CHANGE TO AN ORDER?

If for any reason you may need your order amended, please contact us and we will do out best to assist. Please note, once an order has been dispatched, we will not be able to amend you order.

CAN I RETURN AN ITEM?

Please order carefully as we cannot exchange or refund goods due to the perishable nature of the product.

The Confectionery House will happily assist with a return for your order under the following conditions:

- You are not 100% satisfied with the quality of the product, or it has been damaged during transit
- You have received the an incorrect item

DO I NEED TO PAY FOR RETURN SHIPPING?

To start the returns process, please email contact us.

1) Please quote your order number

If your parcel has melted or you're unhappy with the quality, we may ask you to supply a photo to support your returns claim.

If the return is due to poor quality or receiving the wrong item, we will reimburse shipping costs.

THE ITEM I WANT IS OUT OF STOCK?

If an item is out of stock, ‘SOLD OUT’ is displayed on the item. Please be advised that even if an item is in your shopping cart, it can still be bought by another customer until you have completed processing your order and making your purchase.

Please feel free to contact us so we can notify you if and when the item may be back in stock.

IS MY PERSONAL INFORMATION KEPT PRIVATE?

We value privacy, security and trust. We ensure all personal information provided by the customer is kept private and confidential. For further information, please view our Privacy Policy.