All order are dispatched from Australia. We are located in Thomastown, Melbourne, Victoria.
All customers will receive an email confirmation with tracking details once your order has been dispatched. We use Australia Post as a courier service. You can check your tracking via the following link: https://auspost.com.au/mypost/track/#/search
DO YOU SHIP INTERNATIONALLY?
At this currently time, our online store only operates domestically within Australia.
We endeavour to offer same day dispatch on orders placed before 3pm MON-FRI.
Please refer to our 'Shipping' page for further information on estimated delivery times. You can use Australia Post's estimated delivery times to your location via the following link. Please use 'THOMASTOWN VIC 3074' in the 'From' section.
All discount codes/Gift Cards must be entered at the time of checkout.
If for any reason you may need your order amended, please contact us and we will do out best to assist. Please note, once an order has been dispatched, we will not be able to amend you order.
CAN I RETURN AN ITEM?
Please order carefully as we cannot exchange or refund goods due to the perishable nature of the product.
The Confectionery House will happily assist with a return for your order under the following conditions:
- You are not 100% satisfied with the quality of the product, or it has been damaged during transit
- You have received the an incorrect item
DO I NEED TO PAY FOR RETURN SHIPPING?
To start the returns process, please email contact us.
1) Please quote your order number
If your parcel has melted or you're unhappy with the quality, we may ask you to supply a photo to support your returns claim.
If the return is due to poor quality or receiving the wrong item, we will reimburse shipping costs.
If an item is out of stock, ‘SOLD OUT’ is displayed on the item. Please be advised that even if an item is in your shopping cart, it can still be bought by another customer until you have completed processing your order and making your purchase.
Please feel free to contact us so we can notify you if and when the item may be back in stock.