Returns Policy

Please order carefully as we cannot exchange or refund goods due to the perishable nature of the product.

The Confectionery House will happily assist with a return for your order only under the following conditions:

- You are not 100% satisfied with the quality of the product, or it has been damaged during transit
- You have received the an incorrect item

We can only cancel and refund your order if it has not yet been shipped. Once your order has left our warehouse we can no longer process a refund. Please see above for information on when we despatch orders as the majority of our orders are despatched the day that the order is received. Please contact customer service as soon as possible if you wish to cancel an order.

To start the returns process, please email contact us.

1) Please quote your order number

If your parcel has melted or you're unhappy with the quality, we may ask you to supply a photo to support your returns claim. 

If the return is due to poor quality or receiving the wrong item, we will reimburse shipping costs.