Returns

We take care to ensure our website and online store provide detailed product information to help you make the right selection. Please read all product descriptions carefully before purchasing.

Change of Mind

Unless otherwise agreed by us in our absolute discretion, we do not accept returns or offer refunds for change of mind.

Faulty, Damaged or Incorrect Products

Returns or refunds will only be considered where:

• The product is received damaged

• An incorrect product has been supplied

• The product is faulty or not of acceptable quality

• The product does not correspond with its description

If a product delivered to you is not what you ordered (including replacement products), is faulty, or is not of satisfactory quality, we will, at our discretion, either:

• Provide a replacement product, or

• Issue a refund for the price paid

This policy operates in addition to your rights under Australian Consumer Law.

How to Make a Return Claim

All claims for a return, replacement, or refund must be made within seven (7) days of receiving or collecting your order.

To lodge a claim, please email customercare@confectioneryhouse.com.au and include:

• Your order details

• A description of the issue

• A copy of the delivery slip that accompanied your order
  (Claims submitted without this documentation may be deemed waived)

If a return is approved, we will notify you of the return procedure to be followed.

Condition of Returned Products

While in your possession, any products intended for return must be kept in good condition.

The Confectionery House accepts no responsibility for loss or damage occurring during return transit.

Refunds

If you are entitled to a refund, it will be processed as soon as possible, and in any event within 30 days of approval.

Contact Us

If you require further information regarding returns or refunds, please contact our Customer Care team: 

📧 Email: customercare@confectioneryhouse.com.au

 and include:

• Your order details

• A description of the issue

• A copy of the delivery slip that accompanied your order
  (Claims submitted without this documentation may be deemed waived)

If a return is approved, we will notify you of the return procedure to be followed.